EE broadband review

MoneyHQ Verdict

EE offers competitive full fibre speeds at a mid-market price point, with packages running all the way up to 1.6Gbps where full fibre is available - making it one of the fastest widely available broadband services in the UK. Like other BT Group providers, it routinely offers switch bonuses and switch credit as a new customer incentive, which may make the cost more attractive for new customers. It is a solid option for existing EE mobile customers, as EE One can save your household up to £20 a month on mobile plans when you have EE broadband.

The main weaknesses are cost, with many newer providers offering a lower price, though they may not be in your area, and annual price rises of £4 per month each 31 March, which add up meaningfully over a 24-month contract.

EE broadband deals and prices

EE broadband packages are available on 12 or 24-month contracts. Some plans carry an activation fee of up to £30, and every full fibre plan comes with EE's Wi-Fi 7 Smart Hub 7 Plus router.

How much will EE broadband prices rise?

EE increases prices by £4 per month each 31 March for customers who signed up from 6 August 2025 onwards. This is disclosed upfront in pounds and pence, which is a requirement introduced by Ofcom in January 2025.

For example:

• Starting monthly price£23.99 a month
• Price from 31 March 2027£27.99 a month
• Price from 31 March 2028£31.99 a month

The £4 monthly rise is higher than some competitors - Community Fibre charges £3 per month - though BT, Plusnet and Hyperoptic also add £4. Factor this into your total contract cost before signing up.

What will the contract actually cost you?

The monthly price shown in a broadband deal is rarely what you will pay across the full term. Most contracts include scheduled price rises, which means the total cost can be significantly higher than the headline figure suggests.

Take this example: a deal starting at £28 per month in October 2026 would rise to £32 in March 2027 and £36 in March 2028 on a 24-month contract. The advertised monthly price looks like £672 over 24 months - but the true total cost works out closer to £768. That is a £96 difference that will not appear in the headline figure.

Always look at the full contract cost, not just the introductory price, before you sign up.

What broadband speeds does EE offer?

EE offers broadband across both part fibre and full fibre connections depending on availability at your address. Full fibre - also known as FTTP or fibre to the premises - uses fibre optic cable all the way to your home and consistently delivers speeds close to the advertised rate. Part fibre uses copper for the final connection, and speeds can vary based on distance from the telephone exchange.

Its range runs from around 36Mbps up to 1.6Gbps on the packages on our panel today.

Which EE speed do I need?

The right speed depends on how many people and devices share your connection and what you use it for. Rather than automatically going for the fastest EE package available, it is worth matching the speed to how your household uses broadband day to day.

How good is EE's customer service?

EE's customer service track record for broadband is around the industry average. Ofcom's complaints data shows EE generating 6 complaints per 100,000 broadband customers in Q1 2026, in line with the industry average of 6, and higher than Plusnet at 4.

EE's Which? customer score of 66% places it below top performers like Community Fibre at 72% and Plusnet at 71%, but ahead of others like Sky at 62%.

Trustpilot shows EE holds a 4.3 out of 5 star rating from more than 130,000 reviews, though this covers EE's mobile and retail services as well as broadband and should be read in that context.

How can I contact EE customer service?

EE offers several ways to get help with your broadband account.

• By phone: Call 150 free from an EE mobile, or 0330 123 1105 from a landline or another network - 8am to 9pm Monday to Friday, 8am to 8pm Saturday and Sunday
• Message us: EE's chat, in the EE app or online after logging in, from 8am to 10.30pm every day (not available on every broadband plan)
• EE app: Manage your account, check usage, report faults and contact support directly through the app
• Social media: @EE on X (Twitter)
• Complaints: Call 150 or use the EE online complaints form - if it is unresolved after 6 weeks, you can escalate to the Communications Ombudsman free of charge

Who is EE broadband best for?

EE could be a good fit if its packages compare well at your address and you have, or want, an EE mobile, so you can use the EE One saving.

EE may suit you if:

• You have an EE mobile - EE One can save you up to £20 a month when you add an unlimited data SIM to your broadband
• You want fast full fibre speeds - packages up to 1.6Gbps where full fibre is available

You may want to compare alternatives if:

• Customer satisfaction track record matters - Plusnet scores higher with both Ofcom and Which?, and Community Fibre scores higher with Which?
• You want the cheapest deal at your postcode - other providers on the same Openreach network, like BT, Sky and Plusnet, may undercut EE on price
• You don't have an EE mobile - the EE One saving is EE's main differentiator

How does EE compare with other providers?

EE broadband vs BT, Sky, Plusnet and Vodafone

EE vs BT

EE and BT run on the same Openreach infrastructure, so coverage is similar at any given address, however EE offers speeds up to 1.6Gbps compared to BT's 900Mbps. The best value option between the two will come down to the deal available when you compare. EE's cheapest available deal is currently £23.99 a month for 150Mbps, compared with £23.99 a month for 150Mbps from BT.

EE applies a £4 per month price rise each 31 March, the same as BT, so the total contract cost is comparable, and both providers routinely offer switch incentives. EE's main advantage over BT is the EE One saving for EE mobile customers.

EE vs Sky

EE and Sky both use the Openreach network, with similar coverage. EE's cheapest available package is currently £23.99 a month for 150Mbps, while Sky starts from £15 a month for 0Mbps at your address. Their Ofcom complaints results were close, with 6 complaints per 100,000 customers for EE and 5 for Sky, which Ofcom treats as statistically comparable, however in Which?'s customer survey EE placed higher at 66% vs Sky at 62%.

EE vs Vodafone

EE and Vodafone offer comparable speeds and coverage across most of the UK. EE's cheapest deal is currently £23.99 a month for 150Mbps, compared with £19 a month for 50Mbps from Vodafone. EE recorded 6 complaints per 100,000 broadband customers vs Vodafone at 8 in Ofcom's most recent data.

Check EE broadband availability at your address

EE's packages, speeds and prices vary by location. The most useful comparison is based on your own postcode.

Enter your postcode to see which EE broadband deals are available at your address and how they compare with other suppliers on our panel.

How we reviewed EE broadband

MoneyHQ's EE broadband review is based on current package information from our broadband comparison panel, EE's published product information, and independent data from Ofcom and Which?. MoneyHQ currently compares broadband deals from 33 suppliers but does not cover the whole market.

We have not carried out our own EE speed tests, router testing or customer satisfaction survey, and we do not currently collect EE customer reviews. Our verdict focuses on the information we can independently assess, including current prices and package data, scheduled future prices, advertised speeds, minimum contract terms, provider terms and conditions, and independent Ofcom complaints data.

Ofcom data checked: Q1 2026, published 23 July 2026. Which? data checked: a survey of 5,235 broadband customers in January 2026, published March 2026.