Delete your account

In the app

• Open MoneyHQ and tap Account in the bottom bar.
• Scroll to the bottom and tap Delete my account.
• Confirm. The account and the records below go immediately.

By email

If you cannot open the app, email support@moneyhq.uk from the address you signed in with and ask us to delete your account. We do it within 30 days and reply when it is done.

What is deleted

All of it, straight away, not marked for deletion later:

• Your account and your email address.
• Every sign-in code ever issued to your address.
• Your sessions, so every phone is signed out.
• Your notification tokens and registered devices, so no further alert can reach you.
• The offers and categories you watched or saved.
• Your place on the weekly email, which comes off with the account rather than being left behind.

What is kept, and why

One thing survives, and only if you used it. If you switched energy supplier through MoneyHQ, we keep the application reference and the tariff you moved to. That record is the evidence a real switch happened between you and a supplier, which we may need to answer a query or a complaint about it, and it is not ours alone to erase. It holds no name, no address, no meter details and no bank details: those go once from our server to The Energy Shop and the supplier, and are never stored here. If you asked us to email you how the switch went, your address is held until that one email is sent, then removed.

Everything else you ever typed into MoneyHQ was never on our servers to begin with. Renewal reminders, tracked switch bonuses and everything in the calculators live only on your phone, and go when you delete the app.

Your rights

Under UK data protection law you can also ask for a copy of your data, ask us to correct it, object to how we use it, or withdraw consent. Email support@moneyhq.uk. Our full privacy notice lists everything we hold.